Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items showing signs of use, mounting, or handling beyond what is necessary to inspect them will have their refund reduced to reflect the loss in value.

To start a return, you can contact us at info@hydrocraftsystems.com. Please note that returns will need to be sent to the following address: 708 Oak St. Hood River OR 97031.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@hydrocraftsystems.com.

Return shipping
Return shipping costs are the responsibility of the customer unless the item is defective or we sent the wrong item. If you’d like us to provide a return label, its cost will be deducted from your refund.

Shipping refunds
Original shipping charges are refunded only up to the cost of our standard shipping option. Any additional charge for expedited or express shipping is non-refundable.

Cancellations after shipment and refused deliveries
Orders cannot be cancelled once shipped; they will be treated as a return. For international orders, if a shipment is refused, abandoned, or not cleared through customs, the customer is responsible for return freight and any customs, brokerage, or carrier fees, which will be deducted from the refund. Duties and taxes are refunded only to the extent we are able to recover them.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Foilboards, surfboards, and kiteboards cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Industry, pro, and team pricing
Industry, pro, and team pricing is offered for business and promotional purposes only and is final sale. Orders placed with an industry discount code are not eligible for return or exchange except for defects.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if you are a consumer located in the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The Return shipping, Shipping refunds, and Cancellations after shipment and refused deliveries terms above apply to EU returns.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hydrocraftsystems.com.